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In some situations, the post-purchase offer may not appear. Below are a few common scenarios where this can occur. For a complete list of limitations, refer to Shopify’s documentation here:
  • The customer used an alternative payment method.
  • The customer selected an installment or wallet service (such as Affirm, AfterPay, Amazon Pay, Apple Pay, Google Pay, Klarna, PayPal wallet, Sezzle, Shop Pay Installments, Zip (QuadPay).
  • To use Shopify’s post-purchase upsell feature effectively, transactions must use one of the following supported payment methods:
    • Shopify Payments (for credit cards)
    • Shop Pay
    • PayPal Pro and PayPal PayFlow (when used with a credit card)
    • PayPal Express (with Automatic Billing enabled)
      • There’s a known PayPal limitation affecting post-purchase offers. PayPal Express only supports one upsell after checkout due to how it processes additional charges. As a result, only the first upsell or downsell will appear, and any further offers will be skipped. This is a PayPal system restriction that Shopify and Aftersell cannot override.
      • Impressions for Upsell #2 and beyond should still appear when using other supported payment methods.
    • Braintree (without CVV verification enabled)
    • Authorize.net
    • Other direct credit card processors embedded in Shopify’s checkout.
  • Certain payment methods, such as Blik, Bancontact, iDEAL, and other non-credit card-based payment gateways, are not compatible with Shopify’s post-purchase upsell functionality.
  • Your store has multi-currency enabled, and the order was placed in a currency other than your store’s default currency.
    • Multi-currency means that if a customer checks out in a currency other than your store’s default, Shopify will not display the post-purchase offer.
  • Shopify allows only a 1.5-second window to trigger the upsell display after a transaction is completed. If a supported payment method (e.g., Shop Pay) experiences a delay in processing, upsell offers may be skipped.
  • If the order was processed with PayPal Express, your store might not be approved for PayPal Automatic Payments. For detailed information, refer to the PayPal Automatic Payments documentation.
  • Aftersell is not enabled as your post-purchase page app in your Checkout settings.
  • The order was paid for using a gift card, COD, or it was a $0 (free).
    • Orders need to be $0.50 or more to qualify for post-purchase offers.
  • The original order includes a subscription product, and the upsold product is also a subscription product.
  • Bundle products cannot be used as upsell items due to Shopify limitations.
    • We recommend removing any bundle products from your upsell offers and adding standalone products instead.
  • The product’s inventory is tracked, and the inventory level is zero or less.
  • The product is part of an order for local delivery.
  • The order must not have duties or landed costs.
  • The Shopify platform is experiencing extreme load.
If a post-purchase offer does not display, the original order will remain unchanged and will be processed as normal.
You can gain more detailed insights by utilizing the Aftersell “Order Browser” tab: Image By reviewing each order in the Order Browser tab, you can discover the reasons why the offer was not displayed: Image Tip
If orders do not meet Shopify’s 1-click requirements, consider setting up Thank You Page Upsells. These are not subject to Shopify’s post-purchase limitations and will help ensure that offers are displayed to all customers, even when they do not qualify for 1-click upsells.

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