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The add-ons module will display a product at the bottom of the cart with an On/Off toggle. Image This module has two different modes, Shipping Protection and Product Add On You can learn how each of them works in this document.

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Shipping Protection

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🚧 Important to Know

Upcart itself does not offer Shipping Protection services, it only creates a product for you to use in the add-ons module. If you plan to use the Shipping Protection mode, please make sure you’re aware that you will be providing the service. If one of your customers gets a lost or damaged package, they’ll need to contact you directly to process a claim.

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Add-on Title

This is the title of the product, you can change it to whatever you’d like! For example, some people prefer using the term “Package Insurance”.

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Description

This is the description of the product, you can change it to whatever you’d like! We recommend making sure the product description matches your brand’s tone of voice.

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Price

How much will you charge your customers for Shipping Protection services? Let us know by filling out this field, and we’ll set up the price for it! On the right side, you’ll see a currency selector. At this time, it will only give you the option to select your store’s default currency. However if you have Shopify Markets setup on your storefront, this price will still be converted to your customer’s local currency by Shopify!

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Include Add-ons in Cart Item Count

Image This setting can be found in both modes. When checked, the add-on item will add to the cart’s item count. For example, in the image below the item count at the top of the cart says “2”, because the cart contains two products. The Ocean Blue Shirt and the Shipping Protection add-on! Image If unchecked, then it will be excluded from it instead! For example, in the image below the item count at the top of the cart says “1”, even though the cart contains two products. The Ocean Blue Shirt and the Shipping Protection add-on! Image If this toggle is turned ON, your Shipping Protection add-on will already be accepted by the customer as soon as they add their first item. Your customer can still decide to decline the Shipping Protection add-on by turning off the toggle on the cart.

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Product Add On

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Select Product/Change Product

Depending on whether this is your first time using this mode or not, you’ll see either a “Select” or a “Change” button. In both scenarios, clicking on the button will open the product selection window. This allows you to choose which product (and what variant) you want offered in the add-ons module.
  • Keep in mind since the add-ons module only has an on/off toggle, it’s not possible to offer more than one variant.

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Include Add-ons in Cart Item Count

When checked, the add-on item will add to the cart’s item count. If checked, it will be included in the item count at the top of the cart. If unchecked, it will be excluded from the item count

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Addon not showing?

  1. Is the product Out of Stock? If so, then this is why it’s not displaying.
  2. Is the product a subscription, a bundle, or does it have multiple variants? If so, it’s not displaying due to limitations on the types of products allowed for add-ons.
  3. Is the product in “Draft” status? If so, then it needs to be in “Active” status to display in the add-ons module.
  4. Is the product part of the “Online Store” sales channel? Only products in the Online Store sales channel can be displayed in the Add-ons Module.
For more details, you may also check out our Why Can’t I See My Add-On on the Storefront documentation.