Overview
The Shipping Protection add-on is a digital product that appears at the bottom of the cart, allowing customers to protect their order against loss, theft, or damage with a simple toggle.
You are responsible for fulfilling the protection if an issue arises. Customers must contact your support team to resolve claims. 📘 For Product Add-ons, see the Product Add-on guide.
General Settings
Shipping Protection is pre-selected when you open the Add-ons module.Click Add Shipping Protection to generate and customize the protection product for your store.
Add-on Title
This is the name displayed on the add-on in the cart drawer (e.g., “Shipping Protection”).Description
Displayed below the title, this should explain what the add-on offers (e.g., “Protect your order from damage, loss, or theft during shipping”).Shipping Protection Pricing Tiers
Set tiered pricing based on the cart’s total value. Each row defines:- Total cart value range (the upper bound is inclusive)
- Protection price for that range, in your store’s currency
Advanced Settings
These optional settings let you fine-tune how shipping protection behaves in the cart.
Include Add-on in Cart Item Count
When enabled, the shipping protection product will increase the cart’s item count.Useful if your rewards or discounts are based on item count.
Auto-Fulfill Shipping Protection
When enabled, the shipping protection product will be automatically fulfilled when the rest of the order is marked as fulfilled. 🔧 This respects Shopify’s fulfillment settings under:Shopify Admin → Settings → Checkout → Order Processing
Use Pre-Discounted Cart Total
Enable this setting if you want shipping protection tiers to be based on the cart subtotal before discounts are applied.Depreciated feature: Accept offer by default
As of February 17, 2025, this feature has been removed to comply with Shopify’s App Requirements – Section 1.19.Apps can no longer automatically add paid items to the cart.
Customers must now opt in manually by toggling the add-on.
FAQ
How do I change the Shipping Protection image?
Edit the product in your Shopify Admin → Products and upload a new image just like any other product.See: Shopify’s Product Media Guide.
Can I remove the grey background behind the image?
Yes. Add this custom CSS in Cart Editor → Settings → CSS:How can I make tiered pricing market-specific?
Since tiered pricing is based on product variants, you can configure market-specific prices using Shopify’s Markets features. My Add-on does not show on live store If your shipping protection add-on is not displaying or functioning as expected, there are several potential causes and solutions to consider. Follow these troubleshooting steps:- Check Sales Channel Inclusion: Ensure the shipping protection product is added to your “Online Store” or equivalent sales channel. Without this, the add-on will not display.
- Verify Product Activation: Make sure the shipping protection product is not in “Draft” mode and is set to “Active.” Only active products can appear in your cart.
- Inventory Settings: If the product has “Track quantity” enabled, ensure that there is sufficient inventory. Alternatively, enable “Continue selling when out of stock” to prevent unavailability.
- Browser Cache Issues: Syncing issues between apps and your platform may temporarily block add-ons from displaying. Clear your browser cache and refresh the page to address this.
- Review Product Type: Ensure the product is not a subscription, does not include multiple variants, and is not a bundle. These configurations can interfere with visibility. For platform-specific instructions, see: Why Can’t I See My Add-On on the Storefront?