Tiered rewards module - rewards settings

Display multiple offer tiers using Upcart’s rewards bar to encourage higher cart value.

This guide covers how to configure and manage reward tiers, set up different reward types, and customize the customer-facing messaging.

📘 This is the second of three guides on configuring the Rewards Module.
See also:
General Settings | Advanced Settings

Managing Reward Tiers

You can configure up to four reward tiers in Upcart’s reward bar by default. (Some stores are raised above four — the header tells you your own limit.) The tier settings section displays a tabbed interface where you can manage each tier individually.

The header shows how many tiers you’ve created (e.g., “2 of 4 tiers created”). By default, one tier appears. Click the + Add tier button to create additional tiers (up to your maximum limit).

To switch between tiers, click on the tier tabs at the top of the settings panel. To delete a tier, click the X icon on the active tier’s tab.

Show Reward Icons

Enable this toggle to display an icon alongside your reward tier. Icons are shown automatically if you have more than one tier.

Reward Types

The Reward Type dropdown determines what kind of reward you’re offering. The Tiered Rewards module is a visual progress bar and does not apply the underlying discount or shipping on its own. To activate the actual reward when a customer reaches a tier, create a matching rule in the Discounts module inside Upcart (the simplest option), set up an automatic discount in Shopify Admin, or use a discount management app like Abra.

Shipping

Shows a truck icon in the cart drawer. Requires a matching free shipping rule, either in the Discounts module (Free Shipping reward, Cart total trigger), in Shopify Admin as an automatic discount, or via a discount management app like Abra.

Discount

Shows a discount tag icon. Requires a matching discount rule, either in the Discounts module (a cart discount reward, Cart total trigger), in Shopify Admin as an automatic discount, or via a discount management app like Abra.

Advanced Discount Code Option

With the Discount reward type, you can optionally assign a manual discount code that automatically applies when the tier is reached.

• This overrides any manually applied code
• The code stays applied even if the tier is no longer met
• This behaves like a standard Shopify discount once triggered

Manual discount code stops working when tiered rewards are active

If your manual discount code stops applying at checkout while tiered rewards are active, this is typically a Shopify discount combination issue. The rewards bar does not create Shopify discounts for free-shipping or free-product tiers — those need a separate rule. It is not inert, though: a Discount tier with a Manual discount code has Upcart apply that code to the cart itself. Either way the code is a real Shopify discount, so if it isn’t set to combine with your other discounts, Shopify will block it.

Fix: In Shopify Admin, open the discount code and enable “Combine with other discounts.” The manual code should then apply alongside active reward tiers as expected.

Product

Shows a gift box icon

Duplicate Product Setup

1. Duplicate the product in Shopify
2. Set the duplicated version’s price to $0
3. Add “Free” to the title to differentiate it
4. Use that product as the reward in Upcart

Discount Method

You can also create an automatic discount in Shopify to apply a 100% discount to the reward product.

This approach supports inventory tracking, but note that only one automatic discount can be applied per checkout. If another is already active, it may override the product reward discount. For more info, refer to Shopify Discount Documentation.

🛍️ Multiple Product Reward:
You can add up to three products to a single reward tier.
When the tier is reached, all products are added to the cart, customers cannot choose just one.

Reward Configuration Fields

Reward Description

Set the display title shown below the reward icon in the cart drawer.

Minimum amount

(Shown when Rewards calculation = Cart total ($))
The cart’s total (in your store’s primary currency) required to unlock the reward.

Minimum quantity

(Shown when Rewards calculation = Cart quantity (#))
The number of cart items required to unlock the reward.

Title before achieving tier

Customize the message shown above the reward bar when the customer hasn’t yet reached the reward.

• Format text using bold, italics, underline, or color
• Insert the remaining amount (Cart total calculation) or the remaining count (Cart quantity calculation) with a variable

The variable syntax depends on which version of the Rewards module your cart is on — the field’s own help text shows the right one:

Rewards module	Remaining amount	Remaining count
Version 1	{AMOUNT}	{COUNT}
Version 2	{{amount}}	{{count}}