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We’re really sorry to see you go! If you’re running into any issues please feel free to reach out to us in the chats on the bottom right of the app. We’re always happy to help and always appreciate feedback. If you’re still set on parting ways with us though and want to cancel your plan, you can follow these updated steps to uninstall the app. Open your Shopify Admin dashboard, navigate to Settings > Apps and Sales Channels, locate Aftersell in the list, click the three dots (⋯) next to the app name, and select Uninstall App from the dropdown menu. This will cancel your subscription to Aftersell. Currently, Aftersell does not provide a “pause plan” option, meaning uninstalling the app is the only way to stop recurring charges. You can use this link to go to Aftersell in your apps list, then scroll downwards to delete the app! If that link for some reason doesn’t work, please follow the steps below to uninstall instead!
  1. Open your Shopify Admin dashboard.
  2. Navigate to Settings > Apps and Sales Channels.
  3. Locate Aftersell in the list of apps.
  4. Click the three dots (⋯) next to the app name.
  5. Select Uninstall App from the dropdown menu.
Rest assured that Aftersell doesn’t leave any code behind on your store when uninstalled. When you uninstall Aftersell, your settings, data, and configurations are retained and will be intact, should you decide to reinstall. When reinstalling the app, all of your previous settings and configurations will remain intact, ensuring you can pick up where you left off without losing any critical data.

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Reinstalling the Aftersell App

To reinstall the Aftersell app:
  1. Navigate to the Shopify App Store.
  2. Search for Aftersell in the search bar.
  3. Select the app from the results, and click Add App to reinstall it to your Shopify store.
Reinstalling the app ensures all previous settings and configurations are restored, creating a seamless continuation of your store’s operations.

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Tips for Managing Data Retention

  • Plan Ahead: Uninstalling and reinstalling within the retention window minimizes disruption.
  • Confirm Details: Since data retention varies from 3 months to 1 year, contact Aftersell support for specific information.
  • Optimize Restoration: While most of your data will be restored, ensuring a backup of key configurations can help mitigate unforeseen issues.
  • Reinstall Smoothly: Use the Shopify App Store to seamlessly reinstall the app and ensure all settings are restored automatically.
We really do hope to see you again though!